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Live Answering Service Blog | Live Telephone Answering Services


Mar/12

16

4 Ways to Identify the Right Virtual Office Receptionist

Finding a virtual receptionist that offers the realm of reality to those who call into your business can be difficult and costly. But at TelAssistant, we train our staff to offer your business the best customer service reps who will communicate with your clients in a friendly, professional manner. So how exactly do you choose the right voice for your company? Here are four ways to help you find the perfect virtual assistant service for your business:

  1. Find The Right Voice – Since your virtual receptionist will be your companies’ first point-of-contact with a prospective client, you want them to portray the right tone and voice. They should be fairly knowledgeable of your business and its image and bring a friendly, enthusiastic tone to the table. When you talk to them do you feel that they identify well with your company and are comfortable to talk to? Take note of this in your search.
  2. Professionalism Is The Key – While using a virtual assistant service, you want to make sure they are on point with responses to calls and e-mails in a timely manner. You also want to make sure they are treating your clients with respect and clarity should any confusion come up. Try following up with your current clientele inquiring what they thought of their phone call.
  3. Technology Savvy – Your virtual receptionist should be very knowledgeable of the latest technologies revolving around Microsoft Office and QuickBooks. This will provide you with ease when it comes to documenting any necessary paperwork which saves you time and money. Ask them what software they are familiar with and to what extent, and how they could help the technology aspect of your business.
  4. Time Management - Since your virtual assistant is hired to help you be more organized with your business you want to make sure they have exceptional time management skills.  You will be giving them many tasks which may be hard to juggle at some point, so clearly communicate with them your priorities and how you would like things organized.

A virtual assistant service for your company can take loads of stress off your shoulders and give you more time to build the successes of your business. Hire one today!

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